SMS terms

These draft terms describe the proposed Lakeland Soft Water service text program. They are not active enrollment terms. The operating legal entity will be identified here before customer enrollment opens.

What the program covers

With your permission, Lakeland Soft Water will send recurring automated texts about your appointments, service or installation visits, salt and filter deliveries, crew ETAs and proposed schedule changes. This program does not include advertising or promotional offers. Login verification codes are a separate program.

Your choice

Text consent is optional and is not a condition of purchasing products or receiving service. Providing a phone number, booking a visit or choosing a contact preference does not automatically enroll you. Only agree for a mobile number you are authorized to use. Tell us if your number or contact details change.

Frequency and charges

Message frequency varies with your service activity and replies. Message and data rates may apply under your mobile plan. Ask your carrier about your plan’s charges.

Stop or get help

Reply STOP to opt out of service texts. Reply HELP for help. You may receive a final confirmation of your opt-out. You can also call (248) 674-0923 to request help or a change in contact preference. Opting out does not cancel your appointment. We will use an agreed alternative contact method where available.

Schedule changes and delivery

A proposed appointment change is not confirmed until you and Lakeland agree and staff record it. Delivery receipts, silence and automated replies are not agreement. ETAs are estimates. Text delivery depends on mobile service and may be delayed or unavailable. Carriers are not liable for any delayed or undelivered messages. For an urgent service question, call us rather than relying on a text reply. This is not an emergency messaging service.

Privacy and program updates

See our Privacy policy for the information used to provide service texts. We will update these pages before launch to identify the operating entity. An acquisition or change of operator does not, by itself, enroll you or extend your permission to unrelated messages. If the sender, purpose or scope changes, we will review the required notice and consent before using existing permissions.